Product & Service Management

We are committed to ensuring your satisfaction with every purchase of our health and wellness products and services. However, we understand that there may be instances where you may need to return or replace a product. To facilitate a smooth and hassle-free process, we have outlined our Return/Replacement Policy below:

Eligibility for Return/Replacement

Products eligible for return or replacement must be unused, unopened, and in their original packaging. Returns or replacements are only accepted within 7 days from the date of purchase.

Valid Reasons for Return/Replacement

  • Damaged or defective products: If you receive a product that is damaged or defective, please contact our Customer Support Team immediately for assistance (within 24hr time frame).
  • Incorrect product received: In the event that you receive the wrong product, we will arrange for a replacement or issue a refund upon return of the incorrect item.

Non-eligible Products for Return/Replacement

  • For hygiene reasons, certain health and wellness products such as personal care items, supplements, or consumables may not be eligible for return or replacement once opened, unless they are defective.
  • Products purchased during promotional or clearance sales may not be eligible for return or replacement, unless they are damaged or defective.

Return/Replacement Process

  1. To initiate a return or replacement, please contact our Customer Support Team within the specified timeframe, providing details of the issue and your order number.
  2. Our Customer Support Team will guide you through the return or replacement process, which may include providing photographic evidence of the issue or returning the product to us.
  3. Once the returned product is received and inspected, we will process your refund or replacement within 7 days of receipt.

Refund/Replacement Options

  • Refunds will be issued to the original form of payment used for the purchase.
  • If a replacement is requested and available, we will arrange for the shipment of the replacement product at no additional cost to you.

Shipping Costs

  • Return shipping costs for eligible returns or replacements due to damage, defect, or incorrect product received will be covered by us.
  • For non-eligible returns or replacements, the customer may be responsible for return shipping costs.

Exceptions and Discretion

We reserves the right to refuse returns or replacements that do not meet the eligibility criteria outlined in this policy. In certain cases, exceptions may be made at the discretion of management.

Contact Information

For any inquiries or assistance regarding returns or replacements, please contact our Customer Support Team. Please note that this Return/Replacement Policy is subject to change at the discretion of company. Any updates or modifications to this policy will be communicated on our website or through other appropriate channels. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a positive shopping experience with PD Wellness.

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Registered & Head Office: 69, Redwood Park Colony, Pigdamber, Indore, MP, India, 453331
Corporate office:
Office hour: 09:00 to 20:00 hrs (all days)